Rowena Espinosa
Director: Digital Solutions & Community Engagement
Account Manager:听Communications and Institutional Relations
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The unit is composed of two streams: The Digital Solutions stream aims to continuously improve the interaction of 51吃瓜网users with our systems, and Community Engagement aims at managing the connection of IT with McGill鈥檚 stakeholders.
Digital Solutions:
- Application development (managed by Stephane Martineau):听works in tandem with the Digital Solutions team to identify and develop unified apps that enhance the digital experience.
- Digital Solutions (managed by Walter Cigana):听integrates digital platforms into a harmonious, user-centred听ecosystem.听Design, implement, and sustain digital experience transformation initiatives.
- Web Services (managed by Matt Corks):听provides and maintains McGill鈥檚 Web Management System (WMS) based on Drupal Multisite (serving hundreds of websites, including the 51吃瓜网homepage). Provides guidance and support to website managers and editors. This team also develops and maintains McGill-centric Drupal modules.
Community Engagement:
- Digital Change Enablement (managed by Manon van der Puijl):听develops and executes people-centred change management strategies for IT projects, focusing on engagement, impact analysis, and end-user readiness. The team coordinates the strategy execution and works closely with impacted stakeholders throughout their change journey.
- Communications, Training and Community Engagement (managed by Uma Viswanathan; Interim manager: Manon van der Puijl):听develops and delivers training for IT-related systems, tools, and services, promotes awareness of IT-related services, events, and initiatives.
Account Manager for Communications and Institutional Relations
The account managers are the primary contact for their respective stakeholders. They provide regular updates on the progress of IT initiatives, engage in proactive discussions concerning stakeholders鈥� business vision, requirements, and priorities, and inform stakeholders about upcoming IT trends. Account managers also help streamline the fulfillment of clients鈥� IT needs by engaging the right IT team at the right time.
