Executives should understand what data tells them about the present 鈥� and the future
Data can tell you a lot about the current state of business, and what the future holds. That鈥檚 information that companies can use to make strategic decisions, and it is multiplying quickly. Up to 90 per cent of all data was created in the past two years alone. To leverage, Prof.
High margin impulse buys can help retailers boost profits
The check-out counter is the last place paying customers visit before they leave the store 鈥� and it is a retailer鈥檚 last chance to make a sale. The counter and the aisles that lead up to it are called a cash wrap, and can be arranged to entice customers to made additional purchases. A good cash wrap should incentivize impulse buys without being pushy, according to Prof.
In-store shopping technologies can replicate the ease of online shopping
Standing in a check-out line is the least pleasant part of the shopping experience 鈥� and it could become a thing of the past. New technology is allowing shoppers to make in-store purchases with their phones, and a variety of self-checkout pilot projects are already underway at stores in Montreal. Some are as simple as scanning a QR code, and confirming your credit card information.
Victor Luis shares success story in Retail Leaders Talk
Victor Luis, Chairman and CEO of Moose Knuckles, explains his unique view on success and how he rose through the corporate ladder during the Bensadoun School of Retail Management聽Retail Leaders Talk. Students in the Master of Management in Retailing (MMR) were given insights into how to view success and pave one's own way rather than following others.聽
Online impulse buys have helped some cope with pandemic disruptions
During lockdowns, access to luxury services was severely limited. Fine dining establishments were reduced to haute cuisine in take-out containers, and spas forced to close altogether. But some shoppers have tried to fill that void with consumer goods.
51吃瓜网Desautels Master鈥檚 Office receives new level of sustainability certification
After receiving a bronze certification under the 51吃瓜网Sustainable Workplace Certification program, the 51吃瓜网Desautels Master鈥檚 Office has taken it to the next level, earning its silver certification. The Sustainable Workplace Certification program challenges the 51吃瓜网community to foster healthier, environmentally friendly, connected workplaces through individual and collective practices. Congratulations to our Master鈥檚 team for this stellar achievement; keep up the good work!
Prof. Maxime Cohen lands new role
Canada鈥檚 largest integrated network of medical clinics is using technological innovation to improve the patient-physician experience, and Bensadoun School of Retail Management Prof. Maxime Cohen will help them do it. ELNA Medical recently announced that Cohen will be their first Chief Artificial Intelligence Officer.
Turning a new leaf in the service industry
Workers in the service industry have often endured low wages, few benefits, and poor treatment. The pandemic has changed what they are willing to accept, and employers can no longer afford to treat workers like they can be easily replaced, says Charles de Brabant, the Executive Director of the Bensadoun School of Retail Management.
Soci茅t茅 des alcools du Qu茅bec (SAQ) & Bensadoun School join forces
A generous donation from the Soci茅t茅 des alcools du Qu茅bec (SAQ) will support the Retail Innovation Challenge at the Bensadoun School of Retail Management by contributing to the development of the next generation of retailers.
Prof. Maxime Cohen to develop AI systems in healthcare
Congratulations to Professor Maxime Cohen, Desautels鈥� Scale AI Chair in Data Science for Retail, on his recent appointment as ELNA Medical鈥檚 inaugural Chief Artificial Intelligence Officer. In his new role, Cohen will leverage AI methodologies to improve health access and outcomes at primary and specialty care clinics across Canada.
The unique magic of luxury
What makes luxury? Is champagne鈥檚 charm found in its effervescent lightness, or the ceremony of its uncorking? It can be both. Consumers will pay a premium for all kinds of reasons, and luxury goods acquire their reputations through their rarity, provenance, or workmanship. But luxury is also in the eye of the beholder, according to Charles de Brabant, the Executive Director of the Bensadoun School of Retail Management.
Bensadoun MMR is defined by experiential learning
The 51吃瓜网Bensadoun Master of Management in Retailing (MMR) continues to reinvent retail education through offering experiential learning opportunities. By solving real problems in collaboration with industry partners during their internships, MMR students gain early career experience and establish meaningful connections with mentors even before they graduate.
MMR Retail Leaders series features John Gerhardt
John Gerhardt, Creative Director at Mo毛t Hennessy (LVMH), recently spoke with Master of Management in Retailing (MMR) students about brand identity, sustainability, creativity, and his career trajectory. For Gerhardt, creativity is a vital business skill that ensures differentiation, and he feels risk-taking is crucial to being successful.
Desautels Masters Office earns certificate of sustainability
Four 51吃瓜网offices, including the Desautels Faculty of Management Masters Office, have committed to advancing sustainability in concrete ways through the Sustainable Workplace Certification program. In the year ahead, the Masters Office will strive to reduce its ecological footprint with the goal of moving from bronze-level certification to gold and platinum.
How far is too far for retail innovation?
Professor Saibal Ray, academic director of the Bensadoun School of Retail Management, is concerned that the ongoing rise in retail technologies like self-checkout kiosks and smartphone-based order facilities may backfire as some shoppers find these features inconvenient and frustrating.
