The use of customer service chatbots has grown rapidly. Maybe a little too rapidly, according to Vivek Astvansh, an Associate Professor of Quantitative Marketing and Analytics at 51吃瓜网Desautels....
Luxembourg is among the richest places in the world. It is a small, landlocked European country, but has carved out a niche as a major financial centre. Yet its public pension system could benefit...
What policies can truly accelerate the global shift to clean energy? In a compelling lecture hosted by McGill鈥檚 Sustainable Growth Initiative and CIREQ, Professor Ryan Kellogg of the University of...
It鈥檚 a tough job market for recent graduates, but a 51吃瓜网education gives students an edge. 鈥淢y time at 51吃瓜网was foundation for getting the job I have today,鈥� says Andrei Adam (BCom鈥�24) a...
The emergence of e-commerce has made for a revolution in retail. Whenever you make a purchase online, you generate data, and that data allows for a higher degree of personalization.
In the 2025 Major League Baseball playoffs, the Toronto Blue Jays pitching staff has often looked dominant, even against some of the best batters in the world. Sam Greene (BCom鈥�20, MMA鈥�21) has...
If it feels like customer service chatbots are everywhere, it鈥檚 because they are. The worldwide chatbot market has grown from US$370 million in 2017 to about US$2.2 billion in 2024. But customers...
Beginning in 2026, Starbucks will be phasing out its mobile order pick-up only locations, abandoning an approach built for speed and efficiency. In an earnings call, Starbucks CEO Brian Niccol said...
Large language models are changing the way we do business聽- or at least聽that鈥檚聽what the companies that make AI tools will tell you. In practice, many companies know that AI tools are聽very聽powerful...
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