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For your Information Technology (IT) needs

Note: This is the 2010–2011 edition of the eCalendar. Update the year in your browser's URL bar for the most recent version of this page, or click here to jump to the newest eCalendar.

For your Information Technology (IT) needs

McGill's IT Services website is your one-stop shop for all central IT services at McGill. Visit www.mcgill.ca/it to:

  • Find details on all IT services, including available training and support. Services are organized by categories such as "Telephone, Network and Wireless".
  • Search the 51³Ô¹ÏÍøIT Knowledge Base for FAQs and supporting articles on all IT services. Search by keywords such as "myMcGill", or by specific article number.
  • View system announcements and scheduled downtimes.
  • Read featured articles on computer security, new software and other timely tips.

Take an interactive video tour of IT services at . Here you'll learn about myMcGill, the University portal, and myCourses, for all of your online course content. You’ll also find information on accessing your 51³Ô¹ÏÍøemail, connecting to the 51³Ô¹ÏÍøwireless network, taking computer clinics, and downloading free software available to students.

Logging In

Logging In

You need to use your 51³Ô¹ÏÍøUsername (usually in the form of firstname.lastname [at] mail.mcgill.ca) and 51³Ô¹ÏÍøPassword to access most central IT services including: myMcGill, myCourses, email, wireless, Virtual Private Network (VPN), and McGill's dialup access service (DAS).

To find out your 51³Ô¹ÏÍøUsername and set your 51³Ô¹ÏÍøPassword:

  1. Log in to Minerva (using your 9-digit 51³Ô¹ÏÍøID number and your 6-character PIN).
  2. Go to Personal Menu > Password for 51³Ô¹ÏÍøUsername
  3. Follow the onscreen instructions.

my51³Ô¹ÏÍø(the University portal)

my51³Ô¹ÏÍø(the University portal)

my51³Ô¹ÏÍøis the central access point where you:

  • Read your email.
  • Check myCourses.
  • Get direct links to Minerva to view and update your student records and account information.
  • Search the 51³Ô¹ÏÍøLibrary Catalogue.
  • Keep abreast of the latest 51³Ô¹ÏÍønews.
  • And more.

Click my51³Ô¹ÏÍøat the top-right corner of the 51³Ô¹ÏÍøhome page (www.mcgill.ca) and sign in using your 51³Ô¹ÏÍøUsername and 51³Ô¹ÏÍøPassword.

Browser compatibility

Browser compatibility

my51³Ô¹ÏÍøcurrently supports the latest versions of the following browsers:

  • Internet Explorer (IE) (Windows)
  • Firefox (Mozilla) (Windows/Macintosh)
  • Netscape (Windows)

myCourses

myCourses

Many of your courses will have online materials or activities such as assignments and readings, the syllabus, project guidelines, discussion forums, calendars, etc.

Access your online course content via myCourses at www.mcgill.ca/mycourses or through links within myMcGill.

  • Sign in using your McGill Username and 51³Ô¹ÏÍøPassword.
  • Click myCourses (WebCT Vista) to enter the site.
  • Verify your browser settings using the Check Browser utility at the top-right corner of the page.

Find more information on myCourses for students at: www.mcgill.ca/it.

Email

Email

Your 51³Ô¹ÏÍøEmail Address (usually in the form of firstname.lastname [at] mail.mcgill.ca) is the University's official means of email communication with you. For information on the policy, see E-mail Communications with Students. Access your email at or through the my51³Ô¹ÏÍøportal using your 51³Ô¹ÏÍøUsername and 51³Ô¹ÏÍøPassword. View your 51³Ô¹ÏÍøUsername, 51³Ô¹ÏÍøEmail Address and set up your 51³Ô¹ÏÍøPassword on the Minerva Personal Menu.

Online Student Directory

Online Student Directory

You can opt in to the student directory and make it easier for your fellow classmates to contact you. Find more on this service at www.mcgill.ca/directory/students.

Getting Connected

Getting Connected

You will need to use your 51³Ô¹ÏÍøUsername and 51³Ô¹ÏÍøPassword to access the services listed below. You can find more details on these services at www.mcgill.ca/it:

Wireless: Access the Internet using your laptop or other mobile device from virtually anywhere on campus, through the 51³Ô¹ÏÍøWireless network. Log in to the Wireless network using your 51³Ô¹ÏÍøUsername and 51³Ô¹ÏÍøPassword.

Virtual Private Network (VPN): If you connect to the Internet with an Internet Service Provider (ISP) other than McGill's Dialup Access, you need to establish a VPN connection to access 51³Ô¹ÏÍørestricted sites and resources (e.g., Library databases). Connect by VPN using your 51³Ô¹ÏÍøUsername and 51³Ô¹ÏÍøPassword.

Dialup Access (DAS): If you do not have a high-speed ISP, use McGill’s dialup service and connect to the Internet using your telephone line and a modem. Log in to DAS using your 51³Ô¹ÏÍøUsername and 51³Ô¹ÏÍøPassword.

51³Ô¹ÏÍøResidences Telecommunications: For students living in 51³Ô¹ÏÍøResidences and 51³Ô¹ÏÍøOff-Campus Residences, there is a Voice and Data (wired and wireless) service.

Computer Labs: Many faculties and departments provide computer labs for students in their programs. For lab locations, computer availability, software/peripheral availability and more, see .

Connectivity@51³Ô¹ÏÍøiCare Clinic: Attend this free, hands-on clinic and learn how to configure your computer to connect to the Internet via wireless or modem, and how to set up a VPN connection. Find out how to register for IT Training at www.mcgill.ca/it.

Safe Computing

Safe Computing

Computing Safety iCare Clinic: Attend this free clinic and learn how to prevent viruses, spyware, adware and other malicious programs from infecting your computer. Find out how to register for IT Training at www.mcgill.ca/it.

Free software: Download free antivirus software and other campus software from McGill's Software Licensing site at www.mcgill.ca/software. Find out more about campus software and protecting your computer at www.mcgill.ca/it.
Note: Be sure to uninstall any previous antivirus software from your computer before installing new antivirus software.

Ten tips for keeping information secure: Read the University’s information security tip sheet found at www.mcgill.ca/infosec/tips.

Set up your security questions in my51³Ô¹ÏÍø

Set up your security questions in myMcGill

Setting up your security questions and answers for your 51³Ô¹ÏÍøPassword allows you to use the Forgot Password? link found on several 51³Ô¹ÏÍøapplications, in case you forget it.

Once you have set up your 51³Ô¹ÏÍøPassword in Minerva, log into my51³Ô¹ÏÍø() and click the 51³Ô¹ÏÍøPassword Security portlet. Follow the onscreen instructions to set up your own security questions and responses.

Need Help?

Need Help?

Welcome New Students: Take an interactive guided tour of IT services: at .

51³Ô¹ÏÍøIT Knowledge Base: Search the IT Knowledge Base at for setup instructions and answers to commonly asked questions about IT.

Getting Help?

Getting Help?

Contact the ICS Service Desk by submitting your request via a web form at , or find out phone and walk-in support hours at www.mcgill.ca/it.

Programs, Courses and University Regulations—2010-2011 (last updated Apr. 22, 2010) (disclaimer)
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