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For your Information Technology (IT) needs

McGill's IT Services website is your one-stop shop for all central IT services at McGill. Visit www.mcgill.ca/it to:


  • Get IT service descriptions and read FAQs.
  • Find detailed information such as service cost and service availability as well as instructions on how to access the service and get IT help and support.
  • Find system availability, down times and new service announcements posted under Announcements and Events.
  • Search the 51³Ô¹ÏÍøIT Knowledge Base.

Some of the basic IT services to get you started are: Logging In, my51³Ô¹ÏÍø(the University portal), myCourses, Getting Connected and Safe Computing.

Logging In

You need to use your 51³Ô¹ÏÍøUsername (usually in the form of firstname.lastname [at] mail.mcgill.ca) and 51³Ô¹ÏÍøPassword to access many central IT services including: myMcGill, myCourses, email, wireless, Virtual Private Network (VPN), and McGill's dialup access service (DAS).

To find out your 51³Ô¹ÏÍøUsername and set your 51³Ô¹ÏÍøPassword:


  1. Log in to Minerva (using your 9-digit 51³Ô¹ÏÍøID number and your PIN).
  2. Go to Personal Menu > Password for 51³Ô¹ÏÍøUsername.
  3. Follow the onscreen instructions.

my51³Ô¹ÏÍø(the University portal)

my51³Ô¹ÏÍøis the central access point where you:


  • Read your email.
  • Check myCourses.
  • Get direct links to Minerva to view and update your student records and account information.
  • Search the 51³Ô¹ÏÍøLibrary Catalogue.
  • Keep abreast of the latest 51³Ô¹ÏÍønews.
  • And more.

Click my51³Ô¹ÏÍøat the top-right corner of any 51³Ô¹ÏÍøwebsite (www.mcgill.ca) and sign in using your 51³Ô¹ÏÍøUsername and 51³Ô¹ÏÍøPassword.

Browser compatibility

my51³Ô¹ÏÍøcurrently supports the latest versions of the following browsers:


  • Internet Explorer (IE) (Windows).
  • Firefox (Mozilla) (Windows/Macintosh).
  • Netscape (Windows).

myCourses

Many of your courses will have online materials or activities such as assignments and readings, the syllabus, project guidelines, discussion forums, calendars, etc.

Access your online course content via myCourses at www.mcgill.ca/mycourses or through myMcGill.


  • Sign in using your McGill Username and 51³Ô¹ÏÍøPassword.
  • Click myCourses (WebCT Vista) to enter the site.
  • Verify your browser settings using the Check Browser utility at the top-right corner of the page.

Find more information on myCourses for students at: www.mcgill.ca/it.

Email

Your 51³Ô¹ÏÍøEmail Address (usually in the form of firstname.lastname [at] mail.mcgill.ca) is the official way the University communicates with you by email. For information on the policy see Email Communication. Access your email at or through the my51³Ô¹ÏÍøportal using your 51³Ô¹ÏÍøUsername and 51³Ô¹ÏÍøPassword. View your 51³Ô¹ÏÍøUsername, 51³Ô¹ÏÍøEmail Address and set up your 51³Ô¹ÏÍøPassword on the Minerva Personal Menu.

Online Student Directory

Opt in to the student directory and make it easier for your fellow classmates to contact you. Find more on this service at www.mcgill.ca/directory/students.

Getting Connected

Access to the following services is through your 51³Ô¹ÏÍøUsername and 51³Ô¹ÏÍøPassword. You can find more details on the following services at www.mcgill.ca/it:

Wireless: Access the Internet using your laptop or other mobile device from virtually anywhere on campus, through the 51³Ô¹ÏÍøWireless network. Log in to the Wireless network using your 51³Ô¹ÏÍøUsername and 51³Ô¹ÏÍøPassword.

Virtual Private Network (VPN): If you connect to the Internet with an Internet Service Provider (ISP) other than McGill's DAS, you need to establish a VPN connection to access 51³Ô¹ÏÍørestricted sites and resources (e.g., Library databases). Log in to VPN using your 51³Ô¹ÏÍøUsername and 51³Ô¹ÏÍøPassword.

Dialup Access (DAS): If you do not have a high speed ISP, use McGill’s dialup service and connect to the Internet using your telephone line and a modem. Log in to DAS using your 51³Ô¹ÏÍøUsername and 51³Ô¹ÏÍøPassword.

51³Ô¹ÏÍøResidences Telecommunications: For students living in 51³Ô¹ÏÍøResidences and 51³Ô¹ÏÍøOff-Campus Residences, there is a Voice and Data (wired and wireless) service.

Computer Labs: Many faculties and departments provide computer labs for students in their programs. For lab locations, computer availability, software/peripheral availability and more, see .

Connectivity@51³Ô¹ÏÍøiCare Clinic: Attend this free, hands-on clinic and learn how to configure your computer to connect to the Internet via wireless or modem, and how to set up a VPN connection. Find out how to register for IT Training at www.mcgill.ca/it.

Safe Computing

Computing Safety iCare Clinic: Attend this free clinic and learn how to prevent viruses, spyware, adware and other malicious programs from infecting your computer. Find out how to register for IT Training at www.mcgill.ca/it.

Free software: Download free antivirus and other software from McGill's Software Licensing site at www.mcgill.ca/software. Find out more about software licensing and protecting your computer at www.mcgill.ca/it.
Note: Be sure to uninstall any previous antivirus software from your computer before installing new antivirus software.

Ten tips for keeping information secure: Read the University’s information security tip sheet found at www.mcgill.ca/infosec/tips.

Set up your security questions in my51³Ô¹ÏÍø

Setting up your security questions and answers for your 51³Ô¹ÏÍøPassword allows you to use the Forgot Password? link found on several 51³Ô¹ÏÍøapplications, should you forget it.

Once you have set up your 51³Ô¹ÏÍøPassword in Minerva, log into my51³Ô¹ÏÍø() and click the 51³Ô¹ÏÍøPassword Security portlet. Follow the onscreen instructions to set up your own security questions and responses.

Need Help?

Welcome New Students: Take an interactive guided tour of IT services: at www.mcgill.ca/it, go to Welcome New Students.

51³Ô¹ÏÍøIT Knowledge Base: Search the Knowledge Base at for answers to commonly asked questions about IT.

Getting Help?

Contact the ICS Service Desk by submitting your request via a web form at , or find ICS Service Desk information at www.mcgill.ca/it.

Programs, Courses and University Regulations—2009-2010 (last updated Mar. 31, 2010) (disclaimer)
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