External

IT Services' 2024 Annual Report now available! / Le rapport annuel 2024 du service des TI est maintenant disponible !

jessica.jones2@mcgill.ca — Thu, 28 Mar 2024 19:54:23 +0000

As McGill’s new CIO, Paul Chamberland says IT Services strives to “create seamless and engaging digital experiences” for the 51�Թ��community. From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2024 IT Services Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff.

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InfoEd is now available

sara.distefano@mcgill.ca — Fri, 30 Aug 2024 18:16:05 +0000

UPDATE: InfoEd is once again available.

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ORIGINAL Message posted September 3, 2024

IMPORTANT UPDATE: As of March 18, Authy desktop has been discontinued - Install OneAuth to continue authentication on Windows or Mac device

jessica.jones2@mcgill.ca — Tue, 20 Feb 2024 14:35:48 +0000

The Authy desktop apps for Windows, macOS and Linux has been discontinued by the vendor and will no longer be supported as authentication method after March 18, 2024. Please install the secure alternative application, OneAuth to continue authentication on your Windows or Mac device.

When opening the Authy desktop app you may notice the following message from the vendor:

uPrint Anywhere downtime scheduled Thursday, February 22 from 5:00pm-8:00pm

jessica.jones2@mcgill.ca — Mon, 19 Feb 2024 21:45:39 +0000

uPrint Anywhere, the email –based solution that allows you to print from your mobile devices, will undergo maintenance on Thursday, February 22, 2024, from 5:00pm to 8:00pm.

Elevating security by enhancing 2FA

sara.distefano@mcgill.ca — Wed, 13 Jan 2021 19:45:14 +0000

In McGill’s ongoing efforts to strengthen our security, we will continue to introduce enhancements to Microsoft Authenticator, including:

Safe usage of your 51�Թ��username and password

sara.distefano@mcgill.ca — Thu, 21 Sep 2023 17:12:52 +0000

Weak or stolen passwords are hackers’ primary points of entry. If you use the same password for various accounts (even if it a strong password), a security breach for one of those accounts puts all accounts at risk.

If you are prompted to create new credentials, make sure to create a unique password for your new account and:

RESOLVED: Facilities and Space Management System (FAMIS) is now available

uma.viswanathan@mcgill.ca — Mon, 21 Aug 2023 14:18:17 +0000

The issue affecting Facilities and Space Management System (FAMIS) is now resolved and the system is now available.

Original message: McGill's Facilities and Space Management System (FAMIS) is currently unavailable. IT Services is working towards a resolution. We thank you for your patience.

RESOLVED: Course synchronization issue with myCourses

sara.distefano@mcgill.ca — Wed, 23 Aug 2023 20:42:25 +0000

Update: The issue affecting course synchronization in myCoures has been resolved.

Original message, published on August 24, 2023:

Currently, there are several courses experiencing synchronization issues with myCourses. Additionally, there are students and instructors who are not correctly enrolled in these courses. In some cases, courses appear as synchronized or created in Banner and Minerva, while myCourses does not reflect any record of these courses.

RESOLVED: Non-credit course registration system experiencing issues

uma.viswanathan@mcgill.ca — Wed, 23 Aug 2023 14:37:28 +0000

The issues affecting the non-credit course registration system have now been resolved.

Original announcement: A technical issue is affecting the non-credit course registration system. As a result, students of the School of Continuing Studies may be unable to access 51�Թ��services. IT Services is working towards a resolution, and we thank you for your patience during this time.

Temporary Minerva outage now resolved

uma.viswanathan@mcgill.ca — Wed, 07 Jun 2023 13:44:28 +0000

Earlier today, Minerva experienced a temporary outage and some users were unable to access the site during this time. Please be advised that all users should now be able to access Minerva.

We thank you for your understanding.

Quebec government directive to remove TikTok from mobile devices

stephane.boivin@mcgill.ca — Fri, 03 Mar 2023 18:34:14 +0000

La version française suit.

Dear members of the 51�Թ��community,

Effective immediately, please be advised that the application TikTok must not be installed on any mobile device (i.e., mobile phone or tablet) that has been provided to you by the University, or on any mobile device for which 51�Թ��covers the cost of the mobile service. If you currently have TikTok installed on your 51�Թ��mobile device, you must remove it immediately.

Spectrum NG Sign-On mechanism update, February 28th 2023

stephane.boivin@mcgill.ca — Tue, 28 Feb 2023 16:59:19 +0000

Please note that Spectrum NG Sign-on mechanism was updated today, February 28th, to an enhanced, up-to-date version including 2FA (Two-factor authentication). If you experience trouble signing-in, please reach out to the Service Desk and include the steps you followed and a screenshot of the error message.

Resource Account Information Drop-In Sessions for Sponsors

uma.viswanathan@mcgill.ca — Wed, 08 Feb 2023 19:34:58 +0000

Hello,

The IT Services team has created 10 information drop-in sessions for the resource account sponsor community to ask any questions they may have regarding their respective account(s) and about the process moving forward, whether your respective account(s) should remain active, deactivated, transferred to a shared mailbox account, or transitioned to another type of non-personal account.

Please attend one of the sessions that best suits your availability.

Staff and student versions of It Takes All of Us will be available in myCourses

sara.distefano@mcgill.ca — Wed, 14 Dec 2022 14:42:37 +0000

An updated version of It Takes All of Us for all students, staff, and faculty will be live and available in myCourses as of January 30, 2023. More details: /sv-education/

myCourses: Processing delays in course enrolment and unenrolment

uma.viswanathan@mcgill.ca — Mon, 09 Jan 2023 19:04:32 +0000

An issue affecting myCourses is causing processing delays with course enrolment and unenrolment. Users may not immediately see their updated enrolment records on myCourses.

We thank you for your patience while we work to resolve the issue.